Frequently Asked Questions
Laundromat
What are your hours?
Our laundromat is open from 8:00 a.m. to 9:00 p.m. every day of the week.
Are you attended?
Yes, there are always attendants on hand if you have a question or need some assistance.
Are you a coin or credit card laundromat?
Our machines take coins or can be started with the DexterPay app. You can load the app with your debit or credit card.
Do you have large machines?
Yes! We have giant, 90-pound machines that you can use to wash bulky items like comforters or wash several loads of laundry at once.
Do you have parking?
Yes, we have plenty of parking.
Wash & Fold
What are your wash and fold hours?
You can drop off and pick up your laundry any time between 8:00 a.m. and 9:00 p.m.
What kind of detergent do you use when you wash my clothes?
We use the highly rated Kirkland Signature Premium Laundry Detergent but you can upgrade to a different detergent if you like.
Is there a minimum order?
There is a 15 pound minimum order.
Do you wash my clothes with other clothes?
No, we never mix our clients laundry.
When will I get my clothes back?
Your clothes will be ready for pick up in 24 hours.
Pickup & Delivery
When do you pickup and deliver?
We pickup and deliver Monday through Friday between 9:00 a.m. and 5:00 p.m.
What is the turnaround time?
Your clothes will be returned on the next day.
Is there a minimum order?
There is a 15 pound minimum order.
How much does pickup and delivery cost?
If you sign up for weekly or biweekly service it is $2.20/lb. If you use our service on an as needed basis it is $2.35/lb.
Do I need to be home to use this service?
No you don't. When you place your order just let us know where you are leaving your laundry so the driver can find it.
Can I make a special request on how I want my laundry done?
Yes. When you place your order, there is a place where you can specify any special instructions.
Is there a contract or long term commitment?
No, you are free to cancel at any time.
When I schedule an order, how will I be billed?
When you place your order we will ask for your credit card information. Your card will not be charged until your laundry is finished.
What do I put my laundry in?
We recommend putting your laundry in a laundry bag or a trash bag that cinches close. All Pickup & Delivery customers receive a Monster Laundry Bag and tag for easy laundry delivery.
Can I put my pickups on hold while I'm on vacation?
Yes. Just log into your account and suspend your service until you return from vacation.